1. About this policy
Pinsqr provides QR experiences for restaurants and cafés, including feedback, rewards, digital menus, table ordering and business review tools. This policy explains how information is handled when you visit our website, contact us or use these services. For privacy questions, contact info@pinsqr.com.
2. Information we process
When you request a demo, we receive your name, restaurant or café name, phone number, city and any message you provide. Business accounts provide account and restaurant details. Depending on the features you use, we also process feedback, ratings, order details, table identifiers, reward activity and information you choose to submit. Technical information may include IP addresses, browser details, timestamps and service logs.
3. How information is used
We use information to provide the requested service, send enquiries to our team, contact you about your request, operate restaurant dashboards, deliver orders and feedback to the relevant restaurant, manage rewards, secure accounts and diagnose service problems. Website demonstrations use sample reviews, rewards and orders; submitting a demo enquiry sends your entered contact details to our team.
4. Google Business Profile connections
If an authorized business user connects Google Business Profile, Pinsqr requests permission to manage the connected business profiles. The integration processes authorized account and location details, reviews, reviewer information, ratings, replies and authorization credentials to sync reviews and manage replies. Enabled AI reply features may send review content and business context to the configured AI service to generate replies. Review your settings before enabling automated actions. You can disconnect through the Google Reviews dashboard and remove access in your Google account permissions. Disconnecting stops future access; it does not automatically remove replies already published on Google.
5. Service providers and restaurants
Information needed to fulfill an order, feedback submission or reward is made available to the relevant restaurant. Hosting, email and enabled AI providers process information needed to deliver their services. Information may also be disclosed when required by law or to protect the service against misuse. External services, including Google, have their own privacy policies. Restaurants are responsible for their own use of guest information.
6. Browser storage and security
The service uses browser storage and authentication cookies where needed for sign-in, account preferences, table sessions and security. The public review demo may copy review text to your clipboard when you choose to continue to Google. We use access controls and protected authorization credentials; no internet service can guarantee absolute security.
7. Retention and your choices
Information is retained for service operation, account administration, security and applicable legal requirements. To request access, correction or deletion of information associated with you, email info@pinsqr.com with enough detail to identify your request. We may need to verify your identity. Some information may need to remain for legal obligations or resolving disputes. For information held directly by a restaurant, you may also need to contact that restaurant.
8. QR scans, feedback and review drafts
Scanning a Pinsqr stand or table QR identifies the restaurant, stand or table associated with your visit. Scan timestamps and review activity help the business understand engagement. Feedback records can include your rating, selected tags, notes, generated review drafts and final text. If you provide contact details with private feedback, those details are available to the relevant restaurant so it can respond. Private feedback is shared with the business; it is not itself a public Google review.
AI-assisted review features process the information you submit to create suggested text. Check and edit any suggestion before using it. Choosing to continue to Google opens a separate service where you decide whether to publish under your Google account.
9. Games, customer sign-in and reward claims
Where customer sign-in or reward features are enabled, Pinsqr processes the phone number used for verification and any name or email you provide. Verification records help control access and prevent repeated or unauthorized attempts. Do not share verification codes.
Game and reward records may include participation times, the restaurant, reward title, coupon code, expiry, claim status and redemption details. These records support eligibility checks, reward limits and confirmation by restaurant staff. Features and available rewards depend on the participating business.
10. Table ordering and visit security
Table orders can contain customer name or phone when supplied, table details, selected items, quantities, prices, total amount, notes, order status, bill requests and payment summaries recorded for the order. This information is used to coordinate service with the restaurant and display order progress. Avoid placing unrelated personal information in order notes.
Some restaurants enable location or table-PIN checks to confirm that an order belongs to a current visit. If location verification is enabled, your browser asks for permission before sharing location for that check. Visit and device identifiers, PIN verification and rate limits help protect shared table orders. Your browser may keep visit credentials so you can return to the active table session.
11. Updates and contact
We may update this policy as the service changes. The date above identifies the latest revision. Contact info@pinsqr.com with questions about this policy or the handling of your information.